FMCTA’s fixed-route service is
accessible to persons with disabilities.
Buses are equipped with wheelchair lifts or ramps that enable persons in
wheelchairs or persons who cannot navigate steps to ride the bus. Operators are trained to assist riders use
lifts and ramps, secure wheelchairs, provide information on destinations
served, and announce stops, including any stop you request.
ADA Paratransit Service
FMCTA provides ADA paratransit
service for persons whose disability prevents
them using the fixed-route service. The
service operates the same days and hours within ¾ of a mile of fixed
routes. Click here to view and
print the ADA paratransit guidelines.
Click here to download and print the application form.
You may travel with your respirator,
concentrator, and portable oxygen. Service animals are welcome on board buses
and vans and in our facilities. The must
be kept under the control of the passenger at all times. Public information is available in alternative
formats upon request.
Reasonable Modification Policy
with disabilities may request modifications to current service procedures to
access the service. To make a request,
please call us at 304-366-8177 or email us at firstname.lastname@example.org. Please submit requests at least the day
before the trip. The Fairmont-Marion
County Transit Authority will not charge additional fees for passengers
requiring reasonable modifications.
If you have a complaint about the accessibility of our
transit system or service, or believe you have been discriminated against
because of your disability, you can file a complaint. Click here for the complaints
procedures and form. Please provide all
facts and circumstances surrounding your issue or complaint so we can fully
investigate the incident. If you are unable to complete a written
complaint due to a disability or if information
is needed in another language we can assist
you. Please contact us at 304-366-8177 or email us at email@example.com.