Fairmont-Marion County Transit Authority Title VI Procedures

Title VI of the 1964 Civil Rights Act requires that "No person in the United States shall, on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance."

Any person who believes that he/she has been aggrieved by an unlawful discriminatory practice on the basis of race, color, or national origin by Fairmont-Marion County Transit Authority may file a complaint.

How do you file a complaint?

You can call us at (304) 366-8177, download and use our Title VI/ADA complaint form, or request a copy of the form by writing Fairmont-Marion County Transit Authority,400 Quincy Street, Fairmont WV 26554.

You may file a signed, dated, and written complaint no more than 180 days from the date of the alleged incident. The complaint should include:

• Your name, address, and telephone number. (See Question 1 of the complaint form.)
• How, why, and when you believe you were discriminated against. Include as much specific, detailed information as possible about the alleged acts of discrimination, and any other relevant information. (See Questions 6, 7, 8, and 9 of the complaint form.)
• The names of any persons, if known, whom the Title VI officer could contact for clarity of your allegations. (See Question 10 of the complaint form.)

Please submit your complaint form to the address listed below:

George Levitsky, CCTM – General Manager
Fairmont-Marion County Transit Authority
400 Quincy Street
Fairmont WV 26554

Do you need complaint assistance?

If you are unable to complete a written complaint or if information is needed in another language we can assist you. Please call us at (304) 366-8177 or email us at contact@fmcta.com.

How will your complaint be handled?

Fairmont-Marion County Transit Authority (FMCTA) investigates complaints received no more than 180 days after the alleged incident. We will process complaints that are complete.  You will receive a letter acknowledging that we have received your complaint.

FMCTA will generally complete an investigation within 90 days from receipt of a complaint. If more information is needed to resolve the case, we may contact you. Unless a longer period is specified, you will have ten (10) days from the date of the letter to send the requested information. If the requested information is not received, we may administratively close the case. A case may also be administratively closed if you no longer wish to pursue it.

After an investigation is complete, FMCTA will send you a letter summarizing the results of the investigation, stating the findings, and advising of any corrective action to be taken. If you disagree with the determination, you may request reconsideration by submitting a request in writing to FMCTA’s General Manager within seven (7) days of the date of FMCTA’s letter, stating with specificity the basis for the reconsideration. The General Manager will notify you of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, the General Manager will issue a determination letter upon completion of the reconsideration review.

Do I have other options for filing a complaint?

We encourage that you file the complaint with us. However, you may file a complaint with the West Virginia Division of Public Transit or the Federal Transit Administration.

West Virginia Division of Public Transit
Building 5, Room 650
1900 Kanawha Boulevard, East
Charleston, WV 25305
(304) 558-0428
DOTPublicTransit@wv.gov

Federal Transit Administration
Office of Civil Rights
1200 New Jersey Avenue SE
Washington, DC 20590

How do I find out more information on FMCTA’s nondiscrimination obligations?

If you need to find out more about our nondiscrimination obligations, please contact us at (304) 366-8177.